Every customer can return (withdrawal) any product within 14 days from the date of receipt of the order, having informed our store about the exercise of his right by phone (0030)26510 21946 or by e-mail at porfirisoe@gmail.com

If the return is due to an error on our part, the customer can either make a new purchase of equal value or a refund of the value of the product can be made as long as the product has not been opened, damaged or used and without special markings removed carrying.

We will refund your money within 10 working days of receipt and inspection of the product in our store.

If a product is not shipped due to an error on our part, the value of the product will be refunded within 10 working days.

If the customer wishes to return the product for personal reasons within 14 days from the date of receipt of the order, through no fault of our store, then the shipping costs will have to be covered by the customer. Our store is entitled to accept the return of the product ONLY if the packaging has not been tampered with and is accompanied by the proof of payment. Refunds are sent within 10 business days of receiving and inspecting the product. All merchandise will be inspected upon return to store. Products arrive at our store under the customer’s responsibility, they must be safe and must not have been damaged during transport. In the event that a product is returned in an unsuitable condition, it should be returned to the customer.

Product return address

If the customer wishes to return the product supplied the shipping address for the products to be returned is:

Name: PORFIRIS O.E.

Address: 10 Georgiou Kyrgiou st, Ioannina, Greece, 45221

Tel.: +30 26510 21946

Email: porfirisoe@gmail.com